Office opening times: Monday – Friday, 8.30 a.m. – 5:30 p.m
Please telephone us on 01989 721010 or email: firstname.lastname@example.org for further advice or information
Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
All items over £95 have free shipping other wise the cost is £4.95.(NB this relates to United Kingdom only)All non United Kingdom deliveries will be charged £19.95 per order
Which payment methods are accepted in the Online Shop?
We accept Credit & Debit cards, PayPal and cheques. (We do not accept American Express)
How long will delivery take?
United Kingdom deliveries should take 2-3 days via ParcelForce or Royal Mail.
How secure is shopping in the Online Shop? Is my data protected?
We do not take payments via our website, all our payments are transacted on the SagePay Direct Secure Payment gateway or via PayPal. We do not record or keep any of your Credit / Debit or PayPal payment details.
What exactly happens after ordering?
After we receive your order, either by telephone (01989 721010) or from our website, we pick and package your purchase/s and prepare them for ParcelForce or Royal Mail. Once collected by ParcelForce we can track your package via their online tracking system.
Do I receive an invoice for my order?
Yes you do, the invoice and other printed information will be sent with your purchase.
Please send us an email and we will respond as soon as possible